Claes Fornell Press Articles
Tribune - Review / Pittsburgh Tribune - Review - Survey: Consumer satisfaction on rise for 2 years
Posted by admin / Under Claes FornellJune 16, 2010 -- American consumers are slightly more satisfied this spring for the second year in a row with the products and services they received from top...
Wireless News - ACSI: Major Improvements for Cable TV, Wireless and Fixed-Line
Posted by admin / Under Claes FornellMay 27, 2010 -- Customer satisfaction with the goods and services that Americans buy and consume is steady for the first quarter of 2010, according to the American...
Wireless News - ACSI: Customer Satisfaction Increase for Cable TV, Wireless and
Posted by admin / Under Claes FornellMay 21, 2010 -- Customer satisfaction with the goods and services that Americans buy and consume is steady for the first quarter of 2010, according to the American...
Wireless News - NCSI UK: Customer Satisfaction Improves
Posted by admin / Under Claes FornellMarch 2, 2010 -- Customer satisfaction improved for the first time after three straight quarters of small declines, according to the National Customer Satisfaction...
Business Wire - Company Profile for CFI Group
Posted by admin / Under Claes FornellNovember 20, 2009 -- HASH(0x1ef8a10) CFI Group is a global leader in customer satisfaction measurement and management. Founded in 1988 by University...
Tribune - Review / Pittsburgh Tribune - Review - H.J. Heinz Co. named tops in overall customer satisfaction
Posted by admin / Under Claes FornellNovember 18, 2009 -- H.J. Heinz Co. was named tops in overall customer satisfaction among food manufacturers for the 10th consecutive year by the American Customer...
Telegraph - Herald; Dubuque, Iowa - Survey: Customer satisfaction 'surprisingly good"
Posted by admin / Under Claes FornellNovember 23, 2008 -- SAN FRANCISCO - Need some good news? Here's something: Even as consumer confidence hits historic lows, consumers did not savage companies in the...
Pantagraph; Bloomington, Ill. - C1 Rail
Posted by admin / Under Claes FornellAugust 20, 2008 -- Quotable "This is somewhat of a double whammy here. The struggling companies are getting an even tougher road in the near future." University...
Florida Times Union - AIRLINES Be kinder to customers
Posted by admin / Under Claes FornellMay 21, 2008 -- Air travel is getting a bumpy review from many passengers these days. Miffed by flight delays, luggage problems and rising fares, customers gave...
